*QUALITY
Cowry supplies PRE-MADE wood cabinets.
Color: The color aberration of the cabinet doors and/or side panels is expected to not exceed 15%.
Scratch: Minor and insignificant scratches might be expected and are not quality issues.
Grain: The products are made of natural solid wood; as a result, the grain of the cabinets, the density of the wood and the consistency of the paint of cabinets are uncontrollable.
Tolerance:As of the nature of wood products, cabinets are expected to shrink, distort, crack or/and bend in various circumstances. Only when the cabinets have been used in a normal condition and the cabinets dimension of the shrinking, distortion, crack or/and bend is over 1/8", Cowry will define it as a quality issue.
*Empty pallets and packaging materials such as plywood, cardboard, and foam are to be discarded by the customer at the customer's expense.
*In some cases, additional charges may apply due to an inaccessible delivery address, island/rural deliveries (where there is no road to the delivery address), rural, multi-level apartment/condo buildings, deliveries to the city of New York, and various other obstacles. Customers will be responsible for coordinating and paying for additional services required to deliver the order.
Replacement Policy
All replacement requests require filing a claim form. Replacement units will be shipped with the customer’s next order with no extra charge. Special delivery request can be arranged with extra charges,